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Shipping & Returns

Incorrect Address:
We cannot ship to PO Boxes. Orders must have a STREET ADDRESS which matches the USPS postal delivery database. All orders must have both the telephone number of the purchaser and the recipient on the order. Please check your recipient address carefully to make sure it is correct. Postal and delivery services will not forward. We guarantee delivery only to the addresses we are given. If we are charged a $5.00 address correction charge by UPS, the address correction charge will be charged to the credit card used for the order. We are not responsible for reshipment of orders to your new address if you move without notifying us, OR if you provide us with an incorrect address. Please notify us of your new or changed address 30 days in advance of your move.

Damaged Products:
You must notify us immediately via email (michael@josemadridsalsa.com) or phone 614-208-9482,or mail Jose Madrid Salsa 2881 Tennyson Blvd.Suite 111 Columbus, OH 43232 to report damaged shipments so that we can properly process a claim with the shipping company. If you receive a shipment which has been damaged in transit by the shipping company please VERY CAREFULLY REMOVE any items which can be saved, place the box in a plastic bag, and retain the box. The shipping company may ask to examine the damage to the box and contents, and will contact you soon.

Limitation of Liability:
Jose Madrid Salsa shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Jose Madrid Salsa  has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors:
In the event that a Jose Madrid Salsa  product is mistakenly listed at an incorrect price, Jose Madrid Salsa reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Jose Madrid Salsa reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Jose Madrid Salsa  shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination:
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Jose Madrid Salsa  without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Jose Madrid Salsa may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Jose Madrid Salsa .

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Jose Madrid Salsa  products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Jose Madrid Salsa  products) must be commenced within one (1) year after the claim or cause of action arises. Jose Madrid Salsa's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Jose Madrid Salsa  may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site:
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Jose Madrid Salsa or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer:
Jose Madrid Salsa does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Jose Madrid Salsa is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Jose Madrid Salsa reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Jose Madrid Salsa in its sole discretion.

You agree to indemnify, defend, and hold harmless Jose Madrid Salsa, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links:
In an attempt to provide increased value to our visitors, Jose Madrid Salsa may link to sites operated by third parties. However, even if the third party is affiliated with Jose Madrid Salsa, Jose Madrid Salsa has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Jose Madrid Salsa . These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Jose Madrid Salsa seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).  to examine the box. We will call you back with specific instructions on how to proceed, and will make arrangements for replacement of the damaged items. Take PICTURES if possible and email tomichael@josemadridsalsa.com

Satisfaction Guaranteed:
Jose Madrid Salsa takes great pride in selecting the finest products available. If for some reason, you are not satisfied with your purchase, you may return it for replacement, credit or refund.  We do not accept returned items that were purchased in one of our retail locations, nor will our retail locations accept returned items purchased from the catalog or from our website. We will accept non-perishable returns within 30 days of receipt. We cannot send a replacement, credit or refund for the purchase until we have the product back in inventory. If the product does not arrive in good condition, then we will not be able to send a replacement, credit or refund for the purchase. Wrap the package well and ship it to us at the Jose Madrid Salsa 2881 Kennyson Blvd Suite 111 Columbus, OH 43232. Remember to insure it for full value. Shipping charges are not refundable.


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